As many organisations are rolling out enterprise platforms with social media tools like SharePoint 2010 or Spigit Innovation software, they need to look at their ability to optimise collaboration to unlock the power within their knowledge workers.
Collaboration is working together to achieve a goal. Many organisations who are exploring the use of social media tools seem to regard collaboration as limited to comments, votes and “likes”. Rather, it needs to be a coordinated effort to reach stated goals.
Collaboration is a repetitive process where people and/or organisations work together to realise shared goals. These goals could be the deployment of a project, development of an innovation or putting together a proposal. This is a deep, collective, determination to reach an identical objective.
Organisations need to look at their collaboration processes, who should be involved, what the goals are and what information people need in order to ensure that they get the best results.
Up until now we haven’t had the wherewithal to collaborate at scale. Time and geography have often impeded robust collaboration. With the advent of social media and increased quality of data and enterprise technology with social media capabilities, we now have the ability to maximise the collective brain power of our employees.
There are a number of considerations when we embark on collaboration in large enterprises:
– What is the goal we intend to achieve?
– Who is going to lead the collaboration initiative?
– What are the impediments to collaboration? These could include
Access to information and knowledge
Culture and siloed thinking
Anti-collaborative processes, such as corporate governance or policies
– What are the tools we need for collaboration?
Do we need real world space, like boardrooms?
Will other social media tools, like IM, likes, ranks and posts enhance collaboration?
Enterprise platforms can push or recommend information to the users based on the project or the user profile or similar information that has been accessed in the past.
What templates can we develop to enhance collaboration
– Which skills and experiences should be co-opted onto collaborative projects? These could include:
Networking and Negotiation
But of course collaboration is not a panacea for improving how organisations function. Many processes and job functions are repetitive and transactional and require no collaboration at all. Rather, collaborative behaviour will impede the smooth functioning of the organisation. However, it is clear that teams that work collaboratively obtain greater resources, recognition and reward when facing competition for finite resources.
It is time that organisations started exercising the collaborative muscle to take on the ever changing market.
Hansen, Morten T “Collaboration” 2009 Harvard Business Press
About Digital Bridges
Digital Bridges creates high performance organisations by unlocking the business value of the web. We create digital strategies, user requirement and functional specifications for Intranets, websites and web applications. We also develop and implement social media strategies and create powerful digital brands using eMarketing and Communication.
Digital Bridges is technology agnostic and partners with great technology companies in order to ensure that our solutions are fit for purpose and deliver on organisational strategy.
Digital Bridges approaches the web from a management consulting position and relies heavily on rigorous academic thinking as well as business experience. It is headed up by Kate Elphick who has a Law degree and an MBA from GIBS. Kate has spent the last fifteen years of her career on the business side of the IT industry with companies such as Datatec, Didata, Business ConneXion and Primedia. Her skills include innovation and growth through marketing, communication, collaboration, knowledge management, human capital, performance management, process engineering and BI.
Digital Bridges has a broad range of experience working with significant, successful clients in the Financial, Gaming, Tourism, Pharmaceutical, ICT, Legal, Airline, Professional Services, Media and Public Sectors.
To find out more about Digital Bridges, please visit www.digitalbridges.co.za or contact Kate Elphick on firstname.lastname@example.org.